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General Questions

Q1: What is a pharmaceutical labeling machine?

A1: A pharmaceutical labeling machine is an important equipment used in the pharmaceutical industry to apply labels to pharmaceutical products, such as bottles, vials, vaccine, ampoule, injector, blister packs, cartons, etc. These machines ensure accurate, efficient, and regulatory-compliant labeling for a wide range of packaging formats.

Q2: Can pharmaceutical labeling machines be integrated with other packaging equipment?

A2: Yes, most pharmaceutical labeling machines can be integrated with other packaging equipment like filling machines, cartoning machines, and inspection systems. This allows for a seamless packaging process and increased automation.

Q3: What materials can be used with pharmaceutical labeling machines?

A3: 1.Paper Labels: For most standard applications.2.Polyester (PET) or Polypropylene (PP) Labels: Durable options for products requiring resistance to moisture or chemicals. 3.Clear Labels: Often used for aesthetic packaging or transparency.4.Tamper-Evident Labels: For security and safety purposes.

Q4:Why is labeling important in the pharmaceutical industry?

A4: Labeling is critical in the pharmaceutical industry for ensuring compliance with regulatory requirements, such as the FDA and other global health authorities. Accurate labeling provides essential information, including the drug's name, dosage, manufacturer, batch number, expiration date, and instructions for use, which are vital for patient safety.

Sales Questions

Q1: How do I choose the right labeling machine for my pharmaceutical products?

A1: Choosing the right labeling machine depends on several factors, including:The type of packaging (bottles, vials, cartons, blister packs, etc.),Labeling speed requirements based on production volume, Integration needs with existing packaging lines. If you are unsure, our sales team can help assess your needs and recommend the best solution.

Q2: Do you offer customization for pharmaceutical labeling machines?

A2: Yes, we provide customized solutions to meet your specific production and regulatory needs. This includes custom label applicators, tamper-evident labeling, and integration with other machines like filling, cartoning machine.

Q3: What is the price range of a pharmaceutical labeling machine?

A3: The price varies depending on the machine’s automation level, speed, features, and customization. Basic semi-automatic machines may cost a few thousand dollars, while high-speed, fully automated systems can range from tens to hundreds of thousands of dollars. Contact us for a detailed quote based on your requirements.

Q4: Do you provide testing before purchase?

A4:Yes, we offer sample testing. You can send us your product samples, and we will run tests to ensure the machine fits your needs.

Q5: What warranty do you offer on your labeling machines?

A5: Our machines come with a standard warranty (typically 1years, depending on the model). This covers manufacturing defects, parts replacement, and technical support. Extended warranties are also available upon request.

Q6: What payment options do you offer?

A6: We offer flexible payment options, including wire transfers, credit card payments, and LC at sight for qualified buyers.

Q7: Do you offer bulk discounts for multiple machine purchases?

A7: Yes, we offer discounts for bulk orders or package deals when purchasing multiple machines or a complete pharmaceutical packaging line.

Q8: Can your labeling machines handle multiple product sizes and shapes?

A8: Yes, our labeling machines are designed for versatility. Many models support labeling for round, square, and irregular-shaped containers. Adjustable settings allow for quick changeovers between different product sizes.

Q9: How long does it take to manufacture and deliver a labeling machine?

A9: The lead time depends on the machine type and customization requirements:
Standard models: Typically ship within 4-5 weeks.
Customized solutions: May take 6-12 weeks, depending on complexity.
Expedited production: Available for urgent orders at an additional cost

Q10: How do I know if I need a wrap-around, front & back, or top labeling machine?

A10: The choice depends on your product shape and labeling requirements:
Wrap-around labeling: For round containers like bottles, vials, ampoules, eye drop, syrup.
Front & back labeling: For flat or rectangular packaging, such as cartons or boxes.
Top/bottom labeling: For lids or flat surfaces, like blister packs and jars.

Q11: What are the power and air supply requirements for your labeling machines?

A11: Our machines typically require: Power Supply: 110V/220V (customizable based on region)Air Supply: Some models require compressed air (4-6 bar) for pneumatic functions. We provide detailed specifications with each model.

Q12: Can your machines apply tamper-evident and security labels?

A12: Yes, we offer labeling machines designed for tamper-evident seals, security labels, and holographic stickers to ensure product authenticity and safety.

Q13: What brands of printers can be integrated with your labeling machines?

A13: Our machines are compatible with leading thermal transfer, inkjet printers and laser printers, including: Zebra, Videojet, Domino, Markem-Imaje. This allows for batch coding, expiration dates, barcodes, and serialization printing.

After Purchase Questions

Q1: How do I install the labeling machine after purchase?

A1: For most machines, we provide:
Installation manual book and videos for self-setup.
Remote technical support for troubleshooting.
On-site installation services for larger or more complex machines.
Our support team will guide you through the process to ensure a smooth setup.

Q2: What support is available if the machine has issues?

A2: We offer comprehensive after-sales support, including:
24/7 customer support via phone, email, or chat.
Remote troubleshooting for software and technical issues.
On-site technician visits if needed.
Spare parts supply for quick replacements.

Q3: Do you provide operator training after purchase?

A3: Yes, we offer operator training sessions for your team. This includes:
On-site training (if applicable).
Online video tutorials.
User manuals with step-by-step instructions.

Getting Started Questions

Q1: How do I set up my pharmaceutical labeling machine for the first time?

A1: Each machine comes with a detailed user manual and installation guide. The basic setup steps include:
Placing the machine in the designated production area.
Connecting the power supply and air supply (if required).
Loading label rolls and calibrating label position.
Adjusting label application settings for your product type.
Running test labels to ensure accuracy.
For complex setups, our technical team can assist remotely or on-site.

Q2: How do I configure the machine for different label sizes?

A2: Most machines feature an adjustable label applicator and touchscreen controls for easy reconfiguration. Steps include:
Selecting the label size in the machine settings.
Adjusting the label sensor for correct detection.
Fine-tuning the label application position.
If you need assistance, our support team can guide you through the process.

Q3: How can I integrate the labeling machine with my existing production line?

A3: Our labeling machines can be integrated with conveyor systems, filling machines, and carton packing machines. They support:
Synchronization with production lines for automated workflows.
PLC (Programmable Logic Controller) compatibility.
Custom modifications for seamless integration.
Our engineers can help with integration planning based on your current setup.